INSIGHTS & DATA

INSIGHTS & DATA

Data and analysis at the intersection of AI, SaaS & Local.
Dec
15
Local Search, AI & Trust

Local Search, AI & Trust

This new survey examines consumer trust in AI and Google for local search.
1 min read
Nov
19
The State of AI: B2C, B2B, SMB

The State of AI: B2C, B2B, SMB

Where AI adoption stands today across multiple geographies and market segments.
1 min read
Nov
04
Are People Losing Faith in AI?

Are People Losing Faith in AI?

A look at recent survey data about AI skepticism to assess the state of consumer trust.
7 min read
Aug
04
Local Search: Can ChatGPT Close the Gap with Google?

Local Search: Can ChatGPT Close the Gap with Google?

A closer look at local search attitudes and behaviors from our June 2025 consumer study.
9 min read
Jun
25
Local Chatbots Poised to Deliver

Local Chatbots Poised to Deliver

84% of consumers think that more local businesses should offer chatbots.
4 min read
Jun
16
Data: How Consumer AI Usage Is Evolving

Data: How Consumer AI Usage Is Evolving

Our last consumer survey was in November. See what has changed and what hasn't.
1 min read
Apr
16
Google vs. ChatGPT: Are People Really Switching or What?

Google vs. ChatGPT: Are People Really Switching or What?

How can we reconcile search volume growth with survey data that clearly shows consumer behavior is changing?
11 min read
Apr
14
Search vs. AI: Where Are We?

Search vs. AI: Where Are We?

The recording and slides from our most recent group call on search & AI adoption.
1 min read
Feb
19
Customer Service Leads AI Deployment Among Home Services Franchisees

Customer Service Leads AI Deployment Among Home Services Franchisees

An analysis of the results of our Home Services franchisee survey, with a link to the slide presentation.
7 min read
Dec
31
Dialog Year in Review, Outlook 2025

Dialog Year in Review, Outlook 2025

2 min read